Recently we were asked to help setup a Facebook Business page and unless you follow the blogs on Facebook, each time you want to go in and make a change, they’ve updated their user interface and move things around. It’s supposed to make things easier but I beg to differ.
Anyways if you currently have a Facebook page now and use Messenger, you’ll want to be sure you turn on or even edit the options in the Response Assistant. It’s easy enough to get to (once you’ve found it the first time) by hitting the Settings at the top right then Messaging on the right menu
Once there scroll down until you see the Response Assistant.
Take a few minutes to fill out what you’d like your custom messages to be for each option. Be sure to save when you’re done, and you’re all set!